faq
Q. How long before I get my restored pictures?
A. We can usually return restored pictures within 28 days. If this is not possible through volume of work we will let you know. If you have a deadline please tell us at the start and we will do our best to meet it for you.
Q. Will your pictures last?
A. Yes, we print on Fuji or Agfa Archival Grade photographic paper with a fade resistance rated at 150 years.
Q. Do you work with colour photographs?
A. Yes. We can correct colour photos, black and white, sepia etc. and can convert any of these to any other type.
Q. Will my original picture be safe?
A. Yes. Your picture will be scanned using a professional quality (Epson) machine.
Once scanned your original is stored safely pending return.
Q. Can you only work with prints?
A. No. We can work with any type of two dimensional original; print (any size), negative & slide (up to A4 size).
Q. Can you enlarge a small picture, or part of a picture?
A. Yes. However, extreme enlargements can reveal faults and defects that don’t show on the original. We will contact you if the enlargement is likely to make the picture unacceptably fuzzy or unattractive.
Q. What sizes can you print?
A. Any size up to 20 x 30 inches or banner size, i.e. school panoramas. Our price list shows the standard sizes. Please check with us first for the cost of unusual sizes.
Q. Can you make a fuzzy picture sharp?
A. A little sharpening is possible on some pictures. However we cannot correct pictures that are basically out of focus.
Q. Can you replace missing parts of a picture?
A. Yes. If the missing part is an extension of the rest of the picture (such as grass, or a wall) we can probably do so from the original. Complex areas may be replaced by using another photograph where the missing detail can be seen.
Q. Can you combine pictures or subjects?
A. Yes. Send all the pictures you want combined together with clear instructions about what elements are to be combined on the new picture. We will contact you to confirm that we understand your requirements and quote you a price.
Q. Can I send a scan I have made myself?
A. Yes. Click here for more information.
Q. Is there a choice of paper finishes?
A. Yes. You can choose gloss or matt finishes; matt is the default. Please specify when ordering.
Q. Can I have reprints?
A. Yes. Your restored picture is stored on our server so extra prints can be ordered at any time.
Q. How do you work out what to charge?
A. The prices are based on our experience of how long a restoration takes. If for example you want a picture restored, and then digitally hand-tinted, it will take much longer than just performing the restoration, and the cost will be higher.
Q. Is your work guaranteed?
A. Yes. If for whatever reason you are not satisfied with our work, return the print within 10 days and we will refund you in full. Click here for our full Terms & Conditions
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