Q. How long before I get my restored pictures?
A. We can usually return restored pictures within 28 days. If this is not possible through volume of work we will let you know. If you have a deadline please tell us at the start and we will do or best to meet it for you.

Q. Will your pictures last?
A. Yes, we print on Fuji or Agfa Archival Grade photographic paper with a fade resistance rated at 150 years.

Q. Is your work guaranteed?

Q. Do you work with colour photographs?
A. Yes. We can correct colour photos, black and white, sepia etc. and can convert any of these to any other type.

Q. Will my original picture be safe?
A. Yes. Your picture will be scanned using a professional quality (Agfa) machine, and the result stored on CD-ROM.
Once scanned your original is stored safely pending return.

Q. Can you only work with prints?
A. No. We can work with any type of two dimensional original; print (any size), negative & slide (up to A4 size).

Q. Can you enlarge a small picture, or part of a picture?
A. Yes. However, extreme enlargements can reveal faults and defects that don't show on the original. We will contact you if the enlargement is likely to make the picture unacceptably fuzzy or unattractive.

Q. What sizes can you print?
A. Any size up to 20 x 30 inches or banner size, i.e. school panoramas. Our price list shows the standard sizes. Please check first for the cost of unusual sizes.

Q. Can you make a fuzzy picture sharp?
A. A little sharpening is possible on some pictures. However we cannot correct pictures that are basically out of focus.

Q. Can you replace missing parts of a picture?
A. Yes. If the missing part is an extension of the rest of the picture (such as grass, or a wall) we can probably do so from the original. Complex areas may be replaced by using another photograph where the missing detail can be seen.

Q. Can you combine pictures or subjects?
A. Yes. Send all the pictures you want combined together with clear instructions about what elements are to be combined on the new picture. We will contact you to confirm that we understand your requirements and quote you a price.

Q. Can I send a scan I have made myself?
A. Yes. However the end result depends a lot on the quality of the original scan. We can only accept jpegs up to 2 mb using our upload page. Contact us before sending larger files. Click here for notes on scan resolution.

Q. Is there a choice of paper finishes?
A. Yes. You can choose gloss or matt finishes; gloss is the default. Please specify when ordering.
All (except very large) prints are mounted on studio quality mount board.

Q. Can I have reprints?
A. Yes. Your restored picture is stored on CD-ROM so extra prints can be ordered at any time.

Q. How do you work out what to charge?
A. The prices are based on our experience of how long a restoration takes. If for example you want a picture restored, and then digitally hand-tinted, it will take much longer than just performing the restoration, and the cost will be higher.

For large format work we use a Polielectronica Laserlab. This is a world-class laser-based photographic device which prints onto Agfa Professional digital photographic paper at 254 DPI. The fade resistence of the prints is also rated at 150 years.
* please note that at times we will use Agfa Professional photographic paper for small format Frontier prints

For small format work (up to 10"x15") we print on FujiFilm Frontier printers. These work by exposing red, green and blue laser light onto FujiFilm Crystal Archive* photographic paper at 300 DPI (dots per inch). The fade resistence of the prints is rated at 150 years.