Ordering
If you know exactly what you want then by all means send your pictures with your instructions enclosed. We will contact you if there is anything we need to discuss before starting work.
If you're not sure how to tackle the picture or what the possibilities are then please call, e-mail or write and we will be pleased to discuss your requirements, without obligation.
Always send your pictures by registered/recorded post, carefully packed so that no further damage can occur. Always remove frames and glass unless doing so would risk further damage. Acceptable scans can be made through glass so if the picture is stuck please don't try to remove it as you may make things worse. Use plenty of bubblewrap or similar.
We take every care with your photographs, handling them with the same respect and attention as we do our own. However we accept no responsibility for loss or damage howsoever caused while your pictures are in our possession, or in transit to you. Sending your pictures to us denotes your acceptance of these terms.
Completed orders are usually posted on Thursdays only, sent by traceable method, usually Special/Recorded Delivery or other method by arrangement.
Please allow 28 days for completion of orders although they will often be returned much sooner. If you have a deadline (birthdays etc.) please tell us in your instructions and we will do our best to meet it.